Zawad Development and Consultancy
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- Azaiba, Muscat
Case study 1
Services > Case study 1
Transforming Customer Experience and Sales in the Telecom Sector
Success Story:
Transforming Customer Experience and Sales in the Telecom Sector
Sector :
Telecom
Number of Participants Trained:
Over 500participants over a 2-year period
Service:
Consultancy & Training
Key Challenges:
1-Absence of a standardized customer service approach.
2- Low sales performance across key segments.
3- Lack of a clear client identity framework for personalized interactions.
Our Intervention
Consultancy Services
Designed and established a comprehensive customer service standard tailored to the client’s needs
Collaborated with leadership to gain consensus and commitment for seamless implementation.
Training Programs
Delivered a customized training program aligned with the new standards, incorporating interactive role plays and real-world scenarios.
: Empowered the sales team with consultative selling skills, boosting their ability to address customer needs effectively.
Developed supervisors and leaders through workshops on impactful leadership, covering KPI setup, effective meeting techniques, and follow-up mechanisms to ensure long-term sustainability.
Results:
Enhanced customer satisfaction through the adoption of standardized service practices.
Significant boost in sales performance through the implementation of consultative sales techniques.
Supervisors and leaders equipped with tools to drive continuous improvement and sustain results.
